S91 Terms of Service

Age and Legal Requirements

Users must be at least 18 years old and comply with all applicable laws and regulations to use S91. Registration information must be complete, accurate and kept up to date.

Identity Verification

S91 may request identity verification, including KYC, where required. The Platform reserves the right to suspend or restrict accounts that fail to satisfy applicable eligibility or verification requirements.

One Account Per User

Each user may register and maintain only one S91 account. Multiple accounts must not be created to obtain unfair advantages or abuse Platform features, promotions or rewards.

Account Security and Responsibility

Users are responsible for keeping their login credentials secure, maintaining account confidentiality and all activities conducted through their accounts. Accounts must not be shared, sold or transferred to another person.

Account Suspension or Termination

S91 may suspend, restrict or permanently terminate accounts associated with fraudulent activity, promotional abuse, multiple-account creation or other violations of these Terms.

Services Available on the Platform

S91 provides online services that may include Blind Box purchases, digital collectibles, Buyback services, promotional campaigns, reward programs, eligible physical prize redemption and withdrawal services for eligible balances.

Changes to Platform Services

S91 may modify, suspend or discontinue Platform services without prior notice. The availability of individual products, services and features may therefore change over time.

Every Completed Purchase Includes One Prize

Every completed Blind Box purchase guarantees one prize. Prize results are generated randomly by the S91 system, while applicable prize probabilities are displayed on the corresponding product page.

Prize Results and Winner Records

Once a Blind Box purchase has been completed, its prize result cannot be modified, exchanged or manually influenced. Winner records are publicly displayed on the relevant product page for transparency.

Blind Box Prize Pools

Each Blind Box prize pool contains a fixed quantity of prizes. Once all prizes within the current pool have been claimed, a new prize pool automatically becomes available.

Review Payment Details Before Confirmation

Users are responsible for checking their payment details before confirming a transaction. Successful payments are final, and Top-Up balances are non-refundable unless otherwise required by applicable law.

Payment Providers and Transaction Security

Payment processing is subject to the policies of the selected payment provider. S91 may reject or cancel transactions identified as suspicious for security purposes.

Buyback Availability and Value

Certain prizes may be eligible for Buyback. Where the feature is available, Buyback values are determined by S91 and may change without prior notice.

Buyback Transactions and Processing Fee

A Buyback transaction is final once confirmed. All RM1 Purchase Buyback transactions are subject to a 10% processing fee, and resulting balances remain subject to S91 withdrawal rules.

Eligible Withdrawable Balances

Only balances designated by S91 as withdrawable are eligible for withdrawal. Identity verification, including KYC, may be required before a withdrawal is processed.

Daily Withdrawal Limits

Users may submit a maximum of three withdrawal requests per calendar day, with a maximum cumulative withdrawal amount of RM10,000 per calendar day.

Security Screening and Risk Assessment

Withdrawal requests may undergo security screening and risk assessment. S91 may delay, reject, suspend or cancel a request where suspicious activity, fraud, regulatory concerns or security risks are identified.

Campaign and Referral Rules

S91 may provide promotional events, reward campaigns, Referral programs and limited-time activities. Each promotion is governed by the specific campaign rules published on the Platform.

Campaign Changes and Disqualification

S91 may modify campaign mechanics, cancel or suspend campaigns, disqualify users involved in fraudulent or abusive activity, and revoke rewards obtained through violations of campaign rules.

Activities Not Permitted on S91

Users must not create or operate multiple accounts, use bots, scripts or automated tools, abuse promotions or Referral programs, manipulate prize systems, submit false information, conduct illegal, fraudulent or deceptive activities, or infringe intellectual property rights belonging to S91 or third parties.

Consequences of Violations

Violations of Platform Rules may result in account suspension, forfeiture of rewards or permanent termination of the relevant S91 account.

Ownership of S91 Platform Content

Platform content including logos, graphics, images, software, text, product information and Platform design belongs to S91 or its licensors and is protected by applicable intellectual property laws.

Restrictions on Use

S91 content may not be copied, reproduced, distributed or otherwise used without prior written permission from S91.

Temporary Platform Interruptions

S91 aims to maintain Platform availability, but temporary interruptions may occur because of system maintenance, software updates, technical failures, third-party service disruptions or events beyond the Platform’s reasonable control.

Service Interruption Responsibility

S91 shall not be liable for losses arising from temporary service interruptions, subject to rights and protections that cannot be excluded under applicable law.

Limits Applicable to Platform Use

To the maximum extent permitted by law, S91 shall not be liable for indirect, incidental, consequential or special damages arising from user negligence, third-party payment providers, logistics providers, internet or network failures, or force majeure events.

Rights Under Applicable Law

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable law.

Updates to the S91 Terms of Service

S91 may revise these Terms from time to time. Updated Terms become effective immediately when published on the Platform.

Continued Use of S91

Continued use of S91 following publication of revised Terms constitutes acceptance of the updated Terms of Service. Users should review the applicable Terms when using the Platform.

Laws of Malaysia

These Terms of Service are governed by and interpreted in accordance with the laws of Malaysia.

Dispute Resolution

Any dispute arising from these Terms should first be addressed through good-faith negotiation. If the matter cannot be resolved, the dispute shall be submitted to the competent courts of Malaysia.

How old must I be to use S91?

You must be at least 18 years old to use S91 and must comply with applicable laws and Platform eligibility requirements.

Can I have more than one S91 account?

No. Each user may register and maintain only one S91 account. Creating multiple accounts to obtain unfair advantages is prohibited.

Does S91 require KYC?

S91 may request identity verification, including KYC, where required. KYC may also be required before processing withdrawals.

Are successful Top-Up payments refundable?

Successful payments are final, and Top-Up balances are non-refundable unless otherwise required by applicable law.

Can Blind Box results be changed after purchase?

No. Once a Blind Box purchase is completed, the prize result cannot be modified, exchanged or manually influenced.

Is there a fee for RM1 Purchase Buyback?

Yes. All RM1 Purchase Buyback transactions are subject to a 10% processing fee.

What is the S91 daily withdrawal limit?

Users may make up to three withdrawal requests per calendar day, with a maximum cumulative withdrawal amount of RM10,000 per calendar day.

Can S91 change promotions or rewards?

Yes. S91 may modify campaign mechanics, cancel or suspend campaigns, and take action against users who violate the applicable campaign rules.

Can S91 update these Terms of Service?

Yes. S91 may revise these Terms, with updated versions becoming effective immediately upon publication on the Platform. Continued use constitutes acceptance of the updated Terms.

Official Customer Support

If you have questions about the S91 Terms of Service, contact S91 through the official customer support channels available on the Platform.